Our Clients ...

UK Retail Bank

Blue Alumni provided a team of consultants to a major international bank. The UK retail channels of this bank include financial advisers selling both third party products and its own multi-manager OEIC based investment product.

We managed a business process re-engineering project involving 20 people to reduce the administration costs in the IFA channel. We provided the re-engineering methodology and expertise, trained and coached staff in business process modelling and ran the process innovation workshops. The project team delivered the new process designs to realise savings of up to £4M per annum.

One of the consultants was then re-hired to play a key role in a critical project to improve the quality of financial advice delivered by the retail channels. He worked in a senior role with executive management to define new standards for the sale of investment and protection products, to comply with the FSA rulebooks. He then helped establish a change programme to implement the new standards across the organisation. He set up and ran a training programme for the customer-facing teams and then acted as coach to the 40-strong Advice Quality team to guide the evolution of the standards.

The team achieved all the programme goals and made a significant contribution to the improvement of advice quality within the business.