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Life Insurance CompanyA Major Life Insurer had been developing a computerised point of sale system for some 3 years but this project was delayed in its final stages. After the system had been at the 90% complete stage for over 12 months a Blue Alumni consultant was appointed to undertake a brief review to determine the causes of the delay. Following his initial diagnostic review we mapped out a revised programme plan based on a realistic assessment of the status of the programme.
The consultant was then appointed to lead the development. This involved review and strengthening of the business case, introducing new rapid systems development procedures, management of the user team responsible for the specification, development and implementation of communications, training and roll out strategies. The technologies used ‘leading edge’ techniques with extensive use of XML messaging and communications of confidential policy and personal data between the laptop point of sale system and the head office mainframe computers.
Over 120 staff were engaged in the project and the new systems were implemented and rolled out to over 2000 users, as planned.