Category Archives: Shared services

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Measuring Value for Money

Are we getting Value for Money? Good practice and common sense dictates that it is important to get good value from the money we spend and to optimise our return on investments.  Assessing VfM is not easy nor is it straightforward. Historically, particularly across many…


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Designing shared services processes : Inspired by the Gilbert model

During a shared service centre (SSC) project, my client, who was also the client of the SSC project team, asked me what was meant by the term “a holistic process design” and why it was important. I drew the picture below on my pad to…